Patient Reviews

My children have been seen by Dr. A for over twenty years. They span from age 22 to age 4. I can’t imagine ever taking them to another doctors office. I have never been disappointed with anyone in this practice. I feel lucky/grateful to have this practice as my kids primary care pediatrician.

I have no complaints. I met Dana Katter Oliver and the nurse who worked with her for the first time yesterday and they were both friendly and attentive!

Friendly, caring people from the receptionist to the medical assistant to the NP. I’m so happy we transitioned into this practice upon our move to town.

Jayne is always wonderful. She’s thorough and patient. We are always happy with the care our children receive at Pediatrics West, thank you all!

We switched to Dr. Eagan and her colleagues when we moved from Cambridge 4 years ago. Prior to that my 3 kids had seen pediatricians in the Harvard Medical system – all of whom teach and practice via Harvard University. Dr. Eagan has been MUCH more attentive, thoughtful, clear, and thinking about the whole child – social and emotional growth too. She has diagnosed a kidney problem that required corrective surgery, and talked about why responding to a small social issue now will matter a lot in a few years as boys hit teen years. I have appreciated her insight and long term view. Her colleagues are equally skilled and the office is open late and on weekend. We can always get an appointment the same day.

Great staff…Love Pediatrics West

We went in for urgent care and were seen very quickly! It was a great visit

Excellent visit, Dr took plenty of time to answer questions and had great questions herself. She was wonderful with my granddaughter. She took great care to make her feel at ease and to get to know her.

We love Dr. Eagan, she is so attentive and really gets to know our kids and their history. We wouldn’t send our kids to any other Dr.

The only the provider did not know my daughter’s history is that my kids are new patients. This office is incredible, everyone is so friendly and you get the feeling that the staff really loves working there!

Nurse Christine is just wonderful! All the providers we met as well as the front desk person were fantastic !

Melissa, and her nurse Charlene were amazing as always. They both are wonderful at putting Mom & child at ease. Love going to the Fitchburg office too.

Both Dr. Hiltunen and Nurse Anna were great!!

We have been going to Pediatrics West since my son was born 8 years ago and have had nothing but excellent care. I imagine it will be difficult to find a practice as good as this when he is off to college

My daughter and I loved Dana. This is our first time seeing Dana. My daughter was very comfortable discussing and answering growth related concerns, what to look for etc. My daughter usually doesn’t like to talk about female related issues like period etc. But, she was very comfortable answering Dana and had comfortable conversation. It was a great relief for me. Dana was very informative and patient with us.

We LOVE PW! I thoroughness of the care is so impressive: everything from the emotional state of the child to hearing and eyesight checks. When I talk to friends, no one else’s pediatrician sounds a thorough or as available. The boys’ grandparents still talk about a time when they were visiting and the phone rang. It was a PW nurse checking in; one of my boys had been in with a very high fever and she was calling to make sure that we were still able to control it. I can also remember, over the years, getting advice about going back to work, helping my children to sleep better, sports, nutrition…. PW is such an exceptional place, we won’t go anywhere else, until you tell us that our boys are just too old to be there! Thank you so much!

We love Dr. Voute! Very caring, relates well to my children, and listens to my concerns.

I am always so impressed with the care we receive. Dr Sheehy and Jen take the time to actually get to know us and they NEVER rush through appointments. I always leave feeling better educated, confident, and reassured. Thank you!!!!

We could not have asked for a better visit. Zoe Chin was sweet and caring, but also very professional. She was quite thorough and answered all of our questions. Everyone left with a smile on their face…thanks, Zoe!

We love your practice! Every staff member and provider we’ve met have been friendly, knowledgeable, professional and most importantly, genuinely interested in my daughter’s well-being. I recommend Pediatrics West every chance I get! Keep up the great work!